Our Technology

LCI Solutions Information Technology staff will develop your system to meet your requirements, whether you are a new client or a client who wants to upgrade their system and servers, we can accommodate your needs quickly and efficiently.

Our staff can program your system with BPO enhancing software such as predictive dialers, auto dialers, speed dialers & power dialers. We will assist you from the inception of selecting the right server with the necessary requirements to operate your dialer, program the server, run multiple tests until all parties are satisfied, train your staff and turnover, free online support for 60 days and we could operate your system remotely for far less than a full time I.T would cost you.

The advantages to having your own server programmed with a dialer program are numerous, just the fact that the savings would pay for it in 6 months time;

- One time setup
- No monthly fee
- No annual fee
- No per call charges
- Unlimited inbound/outbound calling

An average hosted dialer costs $16 per month per agent, if you have 20 agents, that is $320 per month plus the set up fee, with LCI Solutions we could provide you with a branded server, predictive dialer, training , warranty and tech support that would pay for itself in less than 6 months.

LCI Solutions has exclusive contacts to custom build your computers and servers with branded parts (not Chinese off takes) for the best price in the market. We give you 12 months warranty on all equipment purchased through us and 60 day Tech support.

Our network of associates gives us a wide range of specialties, depending on your requirements is the determining factor who we will use to set up your system. Not all Information Technology personnel have the same specialty; each one varies upon their education, training and experience. Such are dialer software programs, each one does something different, with so many to select from, we can speak from experience of the different programs and features, thus helping you select the best dialer for your requirements at the best price. A 20 seat center will not use the same software program as would an 80 seat center, or visa-versa.

Contact us for an estimate of our services.

Sales Force Automation
Lead Management
Account & Contact Management
Opportunity Management
Sales Quotes

Customer Support & Service
Trouble Tickets
Knowledge Base
Customer Self Service
Online Knowledge Base

Marketing Automation
Campaign Management
Mass Mailing
E-mail Templates
Mail Merge Templates

Inventory Management
Products Catalog
Price Books
Vendor Management
Purchase Orders
Sales Orders Invoices Activity Management
To Dos, Meetings & Calls
Recurring Events
Shared Calendar
Activity History
E-mail Notifications
Notes

Productivity Add-ons
Email Client
Outlook Plug-in
Office Plug-in
Thunderbird Extension
Customer Portal
RSS Feeds

Reports & Dashboards
Key Metrics
Customizable Reports
20 Pre-built Reports
20 Pre-built Dashboards
Report Folders

Product Customization
Custom Fields (10 different data objects)
Pick Lists
Custom List Views
Drag & Drop Modules
Currency customization

Security Management
User Management
Profiles
Roles
Groups
Organization-level Access Control