Human Resources

LCI knows that in operating a successful office is to have the best qualified administrative staff that can operate individually but communicate as one. We all know the expression team player, but how you find the best qualified player is experience. To understand the factors that will bring a team together, to know what details to look for when the selection process begins. To understand what the clients vision is so that we can construct the proper administrative staff to make sure your company goals are accomplished without having turnover.

Our admin staff markets the key positions with different avenues so that we can obtain a diversified database of applicants to accommodate your positions. We pre-screen and interview as to save you time, check references, verify certificates and degrees that have been presented and provide you with the best staff possible to assist you in launching your new company.

In the pre-final selection stage, we require the applicant to go through a series of testing to make sure they are qualified and experienced enough to be presented to you for final selection. You are presented with the best of the finalist.

Home base agents are many of BPO Companys marketing tool, but the selection and management of home-based agents is a difficult one. To interview and recruit is a major task, let alone, the management of them during operations. To rely upon self discipline from the home-based agent is not the answer. Our Technology servers have various software programs to record and monitor every aspect that is needed when employing home-based agents;

Web camera recordings
Keystroke auditing
Inbound/outbound call management
Voice recordings
Daily/weekly/monthly reports
Website and surfing suppressors
Training programs & aids